Joyanine Terms & Conditions – Complete Platform Usage Policies and Rules

Joyanine is an online betting and gaming platform operating under a Curacao eGaming licence. While the platform primarily serves users in Bangladesh, any adult from any country may use it, provided that online gaming is not prohibited under the laws of their own country.

By using Joyanine's services, you confirm that you agree to these Terms & Conditions and are committed to following them. Joyanine reserves the right to update these terms at any time. Any changes will be notified on the platform, and continued use after such changes will be considered acceptance of the updated terms.

These Terms & Conditions are available in both English and Bengali. In the event of any ambiguity between the two versions, the English version shall be considered final.

To open an account with Joyanine, you must meet the following conditions:

• You must be at least 18 years old — a copy of your National ID or passport may be requested as proof of age.
• The name, date of birth, address, and contact details provided at registration must be complete, accurate, and truthful.
• Each person may hold only one account. Opening multiple accounts is strictly prohibited.
• The account must be opened for your own use — it may not be opened on behalf of or for the benefit of another person or third party.
• Users are solely responsible for the security of their own accounts. Passwords should never be shared with anyone.

Joyanine reserves the right to verify any account. Failure to respond to a verification request may result in temporary account suspension. Once the KYC process is complete, withdrawal limits are increased and full access to all features is granted.

The following rules apply to deposits and withdrawals at Joyanine:

• Deposits must be made using a payment method registered in your own name (bKash, Nagad, Rocket, or a bank account).
• Deposits from third-party accounts are not accepted. Any such transactions will be cancelled and returned.
• Minimum deposit amount is ৳100. Minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 15–30 minutes. In special cases, it may take up to 24 hours.
• KYC verification must be completed before any withdrawal can be processed.
• Attempting to withdraw funds before meeting bonus wagering requirements will result in the bonus being cancelled; your original deposit will remain.

Joyanine strictly adheres to its Anti-Money Laundering (AML) policy. If any transaction appears suspicious, additional documentation may be requested for verification. Withdrawals may be placed on hold until this process is completed.

All Joyanine bonuses and promotional offers are subject to the following general terms. Each offer may also have its own specific terms, which will be stated on that offer's page.

• Welcome Bonus: 100% bonus on your first deposit, up to ৳10,000. The bonus is kept separate from your main balance and cannot be withdrawn until a 10x wagering requirement has been met.
• Weekly Cashback: 10% of weekly losses, up to ৳5,000 maximum. This bonus carries a 1x wagering requirement.
• Reload Bonus: Available every Friday. Separate terms apply.
• Each bonus can only be claimed once per account. If the same person attempts to claim bonuses through multiple accounts, all accounts will be closed.
• Joyanine reserves the right to modify or cancel any bonus offer at any time.
• The wagering requirement period is typically 30 days. Any unmet bonus wagering will be forfeited once this period expires.

If unusual betting patterns are detected during bonus use — such as hedging bets to withdraw a bonus risk-free — Joyanine reserves the right to cancel the bonus.

All bet outcomes on Joyanine are determined in accordance with the platform's rules. Detailed rules for individual sports and games are available in their respective sections.

• Once a bet is confirmed, it cannot be cancelled. However, you may exit early by using the in-play cash out feature.
• If a match or event is cancelled, the stake for that bet will be refunded.
• If a bet is placed at incorrect odds due to a technical error, Joyanine reserves the right to void that bet.
• Bets placed on events associated with match-fixing or sports corruption will be voided.
• In any dispute, Joyanine's decision is final. However, if you have a reasonable complaint, you may submit it to our support team and it will be reviewed.

If you wish to dispute any result, you must do so within 72 hours of the result being published by contacting support@joyanine.bestmust be submitted in writing. Complaints received after the specified deadline may not be accepted.

The following activities are strictly prohibited on Joyanine and may result in account closure as well as legal action:

• Money Laundering: Any attempt to launder illegal funds through Joyanine.
• Fraud: Use of a false identity, stolen payment methods, or another person's details.
• Bot Usage: Placing bets or playing games using automated software or bots.
• Multiple accounts: Operating multiple accounts under the same identity.
• System Manipulation: Exploiting platform vulnerabilities to gain an unfair advantage.
• Bonus Abuse: Placing bets in a calculated manner to circumvent bonus terms and conditions.
• Support for Minors: Helping anyone under 18 to open an account or place bets.

Joyanine reserves the right to suspend or close any account at any time for the following reasons:

• Involvement in any breach of Terms & Conditions or prohibited activities.
• Failure to cooperate with KYC verification, or providing false information.
• Accounts inactive for an extended period (more than 12 months).
• Court orders or directives from regulatory authorities.

You can also request to close your account at any time by contacting our support team. Before the account is closed, you will be given the opportunity to withdraw any remaining balance (provided no terms have been violated).

Inactive accounts (no login for more than 12 months) may be charged a monthly maintenance fee of ৳100 or 5% of the balance, whichever is lower. If the balance reaches zero, the account will be closed automatically.

Joyanine is a responsible gaming platform. We believe betting and gaming should be a healthy form of entertainment — never something that negatively impacts your daily life.

• Each account can set daily, weekly, and monthly deposit limits.
• Self-Exclusion: Take a break for 30 days, 90 days, or permanently.
• Reality Check: Automatic break reminders after a set period of play.
• If you have any concerns about your gaming, please contact our support team.

Joyanine does not serve anyone under 18. Accounts that cannot verify age will be closed. For detailed guidance, Responsible Gaming View page.

Joyanine takes the protection of your personal information very seriously. Details provided during registration are used solely for service delivery, identity verification, and fulfilling legal obligations.

• Your information is never sold or rented to third parties.
• Payment information is protected with SSL 256-bit encryption.
• Information may be disclosed when required by law or upon request by a regulatory authority.
• To view, update, or delete your personal information, please submit a request to our support team.

For more details, visit our Privacy Policy Read.

Joyanine reserves the right to change, amend, or update these Terms & Conditions at any time. Users will be notified in advance of any significant changes via email or SMS.

If you have any questions or comments regarding these Terms & Conditions, please contact us through the following:

• Email: support@joyanine.best
• Live Chat: Available 24/7 — just log in to the platform
• Language: Support available in Bengali, English, and Hindi

These terms and conditions were last updated in January 2026.