Your privacy is of the utmost importance to us at Joyanine. This policy clearly explains what information we collect, why we collect it, how it is protected, and what rights you have. We believe transparency is the foundation of genuine trust.
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A brief introduction to how your data is kept secure at Joyanine
Joyanine only collects information that is genuinely necessary to provide its services. No excessive or irrelevant data is ever requested.
Every data transfer is secured with bank-grade SSL 256-bit encryption — effectively impossible for hackers or third parties to break.
Joyanine never sells or rents your personal information to advertisers, data brokers, or any other third parties.
Your bKash, Nagad, or bank details are not visible to any staff member. Payment processing is fully automated and encrypted.
You have the full right to view, correct, or delete your own data. Submit a request to our support team and action will be taken within the specified timeframe.
Your data is not stored indefinitely. Once legal retention requirements have been met or your account is closed, data is deleted in accordance with our set guidelines.
This privacy policy provides a full account of the information collected from you while using the Joyanine platform. By registering an account with Joyanine, you agree to the terms set out in this policy. If you have any questions about data protection, support@joyanine.bestcontact us.
Welcome to Joyanine. When you use our platform, certain information naturally comes to us — such as your name, contact details, and payment information. We believe it is our responsibility to be upfront about how that information is used.
This Privacy Policy applies to all Joyanine services — including the website, mobile interface, gaming sections, Sports Betting, and Live Casino. Joyanine operates under a Curacao eGaming licence and complies with its data protection guidelines.
This policy is available in both Bengali and English. In the event of any discrepancy between the two versions, the English version shall be considered final.
Joyanine collects different types of information depending on the situation. A detailed breakdown is provided below:
Beyond this, Joyanine also collects data related to your betting history, preferred games, support chat records, and general behaviour on the platform. This information is primarily used to improve your experience and deliver relevant offers.
Every piece of information collected by Joyanine has a specific purpose. We do not retain any data without a reason. The purpose behind each use is explained in detail below:
Data security sits at the core of Joyanine's technical infrastructure — not merely as a compliance obligation, but out of a genuine sense of responsibility toward our users. Below are our key security measures:
Bank-grade encryption is used for all data transfers. You can confirm this by checking the padlock icon in your browser.
Additional OTP verification is required for logins and key actions, preventing unauthorized access to your account.
Collected data is stored on encrypted servers. Only authorized staff can access specific information.
Suspicious activity is monitored around the clock. Unusual logins or transactions trigger immediate alerts.
The entire system undergoes annual security audits conducted by independent third-party experts.
Every staff member receives regular data protection training and is bound by strict confidentiality agreements.
In the event of a security breach on Joyanine, affected users will be notified within 72 hours and remedial action will be taken as quickly as possible.
Joyanine does not generally share your data with anyone. However, there are specific circumstances in which limited information may need to be shared — these are clearly outlined below:
Joyanine never sells, rents, or exchanges your data with advertising companies, data brokers, marketing firms, or any other third parties. This is an absolute and non-negotiable policy.
Joyanine uses cookies on its website. A cookie is a small file stored in your browser that helps the site recognise you. Different types of cookies serve different purposes:
You can disable non-essential cookies at any time through your browser settings. Keep in mind that turning off certain cookies may affect how smoothly some features of the platform work.
How long Joyanine retains your data depends on the type of information and applicable legal requirements:
Once the retention period expires, data is permanently deleted using secure methods that make recovery impossible.
You have several important rights regarding your personal data on Joyanine. To exercise any of these rights, please contact our support team.
To find out what information we hold about you, submit a request. A complete list will be provided within 30 days.
To correct inaccurate or outdated information, submit a request to support. Your details will be updated after identity verification.
After your account is closed and the minimum legal retention period has passed, you may request that your data be deleted.
You can object to your data being used for marketing or personalization. An opt-out option is available in your account settings.
You can request a copy of your data in a machine-readable format (CSV/JSON) at any time.
To temporarily restrict the use of specific data, you may submit a formal request.
To submit a request to exercise your rights support@joyanine.bestSend an email to. After receiving your request, we will verify your identity and respond within a maximum of 30 business days. Complex requests may require an additional 30 days — you will be notified in advance if that is the case.
Joyanine's services are strictly for users aged 18 and above. We do not knowingly collect information from or allow account registration by anyone under 18.
Age is verified through National ID verification at registration. If a minor somehow manages to open an account and Joyanine detects it, the account will be closed immediately and all collected data will be deleted.
If you suspect any account belongs to a minor, please support@joyanine.bestlet us know. We will take immediate action.
Joyanine may update this privacy policy as needed. For routine updates, the date at the top of the policy is revised. For significant changes, users are notified via email or an in-platform announcement.
For any questions, requests, or complaints regarding this policy, please contact us:
This privacy policy was last updated January 2026 updated.
Answers to questions about account policy and data protection
Your data is protected, your payments are secure, and the experience is fully in Bengali at Joyanine. Get a 100% bonus on your first deposit — up to ৳10,000.
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